Privacy Policy
Last Updated: January 2025
Introduction
Reasonix Neurax ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website reasonix-neurax.com and use our services.
1. Information We Collect
1.1 Information You Provide Directly
- Contact Information: Name, email address, phone number, company name, and job title when you fill out forms or contact us
- Account Information: Login credentials, profile information, and billing details
- Communication Data: Messages you send us, including support tickets and inquiries
- Transaction Information: Payment information (processed through secure payment gateways, not stored directly)
1.2 Information Collected Automatically
- Device Information: IP address, browser type, operating system, device identifiers
- Usage Data: Pages visited, time spent, clicks, scroll depth, and interaction patterns
- Cookies and Tracking: We use cookies and similar technologies to enhance your experience
- Location Data: General geographic location based on IP address (not precise GPS data)
2. How We Use Your Information
We use collected information for the following purposes:
- Providing and maintaining our blockchain verification services
- Processing transactions and sending related information
- Sending transactional and promotional emails (with your consent)
- Improving our website, services, and user experience
- Analyzing usage patterns to enhance platform performance
- Detecting, preventing, and addressing fraud and security issues
- Complying with legal obligations and regulatory requirements
- Responding to your inquiries and providing customer support
3. Data Sharing and Disclosure
3.1 Service Providers
We share data with trusted service providers who assist us in operating our website, conducting our business, and servicing you. These include:
- Cloud hosting providers
- Payment processors
- Email service providers
- Analytics services
3.2 Legal Requirements
We may disclose your information when required by law, including responding to legal process, court orders, or government requests.
3.3 No Sale of Data
We do not sell, trade, or rent your personal information to third parties for marketing purposes.
4. Data Security
We implement comprehensive security measures to protect your information:
- AES-256 encryption for data at rest
- TLS 1.3 encryption for data in transit
- Regular security audits and penetration testing
- ISO 27001 certification
- Secure access controls and authentication mechanisms
- Intrusion detection and prevention systems
5. Your Privacy Rights
5.1 GDPR Rights (EU/EEA Residents)
- Right to access your personal data
- Right to correction of inaccurate data
- Right to deletion ("right to be forgotten")
- Right to restrict processing
- Right to data portability
- Right to object to processing
5.2 CCPA Rights (California Residents)
- Right to know what personal information is collected
- Right to delete personal information
- Right to opt-out of data sales
- Right to non-discrimination for exercising privacy rights
6. Data Retention
We retain personal information for as long as necessary to fulfill the purposes outlined in this policy and comply with legal obligations. Retention periods vary based on the type of data and the purpose for which it is used.
7. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Remember your preferences and login information
- Understand how you use our platform
- Deliver targeted content and advertisements
- Analyze traffic and usage patterns
You can control cookie settings through your browser preferences. Disabling cookies may limit functionality.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies before sharing information.
9. Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware of such collection, we will delete this information promptly.
10. International Data Transfers
Your information may be transferred to, and processed in, countries other than your country of residence, which may have data protection rules different from your home country. By using our services, you consent to such transfers.
11. Policy Changes
We may update this Privacy Policy periodically. We will notify you of material changes by updating the "Last Updated" date. Your continued use of our services constitutes acceptance of the updated policy.
12. Contact Us
For privacy-related inquiries, contact our Data Protection Officer:
Email: privacy@reasonix-neurax.com
Address: 123 Tech Innovation Boulevard, Hanoi, Vietnam 100000
Response Time: Within 30 days of receipt