Frequently Asked Questions

Reasonix Neurax is an enterprise-grade blockchain-based data integrity and verification platform. We provide cryptographic verification, decentralized ledger management, and smart contract validation to ensure your critical data remains secure, immutable, and auditable.

Blockchain uses cryptographic hashing and distributed consensus to ensure data integrity. When data is recorded on the blockchain, it creates a hash (digital fingerprint). Any modification to the data changes the hash, making tampering immediately detectable. The decentralized nature means no single entity can alter the records.

Yes, we have designed our platform with GDPR compliance in mind. Our system supports data retention policies, secure deletion mechanisms, and comprehensive audit trails. We provide all necessary documentation for GDPR compliance assessments and maintain ISO 27001 certification.

The immutability of blockchain is a feature, not a limitation. However, we provide solutions for GDPR compliance including data anonymization, encryption-based access control, and off-chain storage options for sensitive data while maintaining verification links on the blockchain.

We provide REST APIs, gRPC endpoints, and WebSocket connections for real-time updates. Additionally, we offer SDKs for Python, JavaScript, Go, and Java. All APIs are fully documented and include comprehensive error handling and rate limiting.

Reasonix Neurax maintains 99.9% uptime SLA for all service tiers. Our infrastructure is distributed across multiple geographic regions with automatic failover. We continuously monitor system health and perform zero-downtime deployments.

Verification transactions are typically completed within 2-15 seconds, depending on network conditions. Our proprietary consensus mechanism is optimized for speed while maintaining the security guarantees critical for data integrity verification.

Absolutely. Our APIs are designed for easy integration with existing systems. We support popular databases, message queues, and cloud platforms. Our integration team can assist with custom implementations if needed.

We use SHA-256 for hashing, ECDSA for digital signatures, and AES-256 for encryption. All cryptographic operations follow NIST standards and are regularly audited by independent security firms.

Yes, all data is encrypted in transit (TLS 1.3) and at rest (AES-256). You can also choose end-to-end encryption where you maintain encryption keys. The blockchain stores only cryptographic proofs, not the actual data.

Yes, Reasonix Neurax has undergone multiple security audits from reputable third-party firms. We maintain ISO 27001 certification and comply with industry security standards. Audit reports are available for enterprise clients under NDA.

We have a 24/7 security operations center monitoring all systems. In the event of a security incident, we follow a documented incident response plan with immediate notification to affected customers, detailed investigation, and transparent communication throughout the process.

We offer three service tiers: Starter, Professional, and Enterprise. Pricing is based on the number of verifications per month, with additional costs for premium features. Contact our sales team for a customized quote based on your specific needs.

Yes, we offer a 30-day free trial with access to the Professional tier features. This allows you to evaluate our platform with your actual use cases before making a commitment.

Support includes email assistance for Starter tier, priority email/phone support for Professional tier, and 24/7 dedicated support for Enterprise tier. All tiers include access to comprehensive documentation and a community forum.

Yes, you can cancel anytime. Month-to-month subscriptions have no penalties. Annual subscriptions may have early termination clauses depending on your service tier and agreement terms.